Troubleshooting - Sofy Support Docs: No-Code Automation Testing Platform Help

Troubleshooting

  1. Wrong element detected
    The element selected is different between the test I created and what Sofy detected. This could be due to a number of reasons, the most common of which is selecting the wrong element while recording…
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    Updated 3 years ago

  2. Application Failed to Install
    My application installation failed. Don't worry, there's a simple solution. After opening your device in the Sofy Device Lab click on the icon located next to the device status to view the error detected…
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    Updated 2 years ago

  3. A system dialog pop-up failed my test
    System dialog pop-ups for device or in-App permissions may surface when you are creating your tests or playing it back. These dialog pop-ups can be both expected and unexpected depending on how you’ve configured your app.
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    Updated 3 months ago

  4. Selecting the right element on my screen but still getting test failure
    This may happen when the App design does not have the proper elements structure in place to support automation. Having a unique identifier for each element (ex: button, icon, etc.) that you intend to automate is essential. Read more
    Updated 3 years ago

  5. Observing Slow Performance
    After I perform an action on the mobile App, Sofy is slow to respond. The Sofy platform allows users to test mobile Apps on real devices. If you notice that the Sofy platform is slow to respond after performing actions on the mobile app, ensure that your device has sufficient resources.
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    Updated 3 years ago

  6. Debugging Test Failures - Best Practices
    When a test case fails, it's crucial to identify the root cause of the failure. Effective debugging requires a thorough understanding of both the test case logic and the application under test. Best practices involve systematic approaches to identify and resolve failure points. Read more
    Updated 1 year ago

  7. Enforced Rules
    Enforced Rules are mandatory standards and platform behaviors that must be followed during various stages of test authoring and execution. These rules are either built directly into the Sofy platform or outlined in the documentation to ensure consistency and reliability in test execution.
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    Updated 1 year ago

  8. Fix your Tests - Best Practices
    Reference This Guide to Maximize Test Debugging Efficiency Understanding Test Results Statuses. Result Status Description Result Accessibility
    All steps executed successfully without any issues. Accessible documentation helps enhance your debugging process.
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    Updated 1 year ago